Web Design Cape Town — Professional Website Design for South African Businesses | Pinnacle Presences

EFFECTIVE DATE: APRIL 2026  ·  POPIA COMPLIANT

1. Who We Are

Pinnacle Presences Ltd ("we", "us", "our") is a web design and digital agency registered in South Africa. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

Information Officer: Liam Knee — liam@pinnaclepresences.com
Address: 657 Morswalla Way, Langebaan, 7357, Western Cape, South Africa

2. Information We Collect

When you submit our enquiry form, we collect the following:

• Your full name
• Your email address
• Your company or brand name (optional)
• Your selected service of interest
• Your project description and details

3. How We Collect It

All enquiry form and consultation booking submissions are processed directly through our own secure CRM system hosted at crm.pinnaclepresences.com. Your personal information is stored on our own servers and is not shared with third-party form processors.

4. Why We Use Your Information

We use your information solely to:

• Respond to your project enquiry
• Discuss your requirements and provide a proposal
• Communicate with you about our services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

5. Legal Basis for Processing

We process your personal information on the basis of your consent — given when you voluntarily submit our enquiry form — and in pursuit of our legitimate business interest in responding to client enquiries, as permitted under POPIA.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected or as required by South African law. When no longer needed, your information is securely deleted.

7. Your Rights Under POPIA

As a data subject, you have the right to:

• Be informed about how your personal information is processed
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact our Information Officer at liam@pinnaclepresences.com.

8. Third-Party Processors

We do not use third-party form processors. All form submissions are handled by our own CRM infrastructure.

9. Cookies, Analytics & Advertising Pixels

Our website uses the following tracking technologies:

• Google Analytics (GA4) — used to measure website traffic and usage patterns. Data is processed by Google LLC and is subject to Google's Privacy Policy. No personally identifiable information is collected via this service.
• Meta Pixel (Facebook Pixel) — we use the Meta Pixel (Pixel ID: 1005104718562202) to measure the effectiveness of our advertising on Meta platforms (Facebook, Instagram), and to build advertising audiences. This pixel may track the following events: PageView (on page load), Lead (on enquiry form submission), Schedule (on booking calendar clicks), and Contact (on email link clicks). Data is processed by Meta Platforms Inc. and is subject to Meta's Data Policy.

No personally identifiable information is directly transmitted to these third-party services through cookies alone. You may opt out of personalised advertising from Meta at facebook.com/privacy/explanation, and from Google Analytics via Google's opt-out browser add-on. You may disable cookies entirely in your browser settings at any time.

10. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, loss, or misuse. However, no internet transmission is completely secure and we cannot guarantee absolute security.

11. Complaints

If you are unsatisfied with how we handle your personal information, you may lodge a complaint with the Information Regulator of South Africa:

• Website: inforegulator.org.za
• Email: inforeg@justice.gov.za

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically.

EFFECTIVE DATE: APRIL 2026  ·  GOVERNED BY SOUTH AFRICAN LAW

1. Parties

These Terms of Service ("Agreement") govern all services provided by Pinnacle Presences Ltd ("the Company", "we", "us"), with registered address at 657 Morswalla Way, Langebaan, 7357, Western Cape, South Africa, to its clients ("the Client", "you").

By engaging our services, submitting an enquiry, or accepting a project proposal, you agree to be bound by these Terms.

2. Services

The Company provides the following services, subject to individual project scopes agreed upon in writing:

• Web design and engineering
• Brand identity and logo design
• Motion & 3D design
• SEO auditing and optimisation
• Email marketing design

The specific scope, deliverables, and timeline for each project will be detailed in a written proposal or project brief, which forms part of this Agreement.

3. Payment Terms

• A non-refundable deposit of 20% of the total project fee is required before any work commences.
• The remaining balance of 80% is due upon project completion, before final files, website access, or live deployment are handed over to the Client.
• All fees are quoted and payable in South African Rand (ZAR).
• Invoices not settled within 7 days of the due date attract interest at 2% per month on the outstanding balance.
• The Company reserves the right to withhold delivery of all final work until outstanding amounts are settled in full.

4. Revisions

• Each project includes two (2) rounds of revisions at no additional cost.
• A revision round is defined as one consolidated set of feedback submitted by the Client following a delivery.
• Additional revision rounds beyond the two included will be billed at R450 per hour.
• Revisions do not include new features, scope changes, or redesign requests — these will be quoted separately.

5. Cancellation & Refunds

• The 20% deposit is non-refundable under all circumstances, including client-initiated cancellation.
• If the Client cancels after further work has been invoiced or completed beyond the deposit stage, all work completed to date remains billable.
• The Company may terminate a project if the Client fails to provide required content, feedback, or payment within 14 calendar days of a formal written request, without obligation to refund the deposit.

6. Client Responsibilities

• The Client is responsible for supplying all required content, images, copy, and materials in a timely manner.
• The Client warrants that all materials supplied are lawfully owned or properly licensed and do not infringe any third-party intellectual property rights.
• Project timelines are estimates. Delays caused by late Client feedback, missing content, or scope changes are the Client's responsibility and may affect the delivery date without penalty to the Company.

7. Intellectual Property

• All intellectual property rights in the deliverables pass to the Client upon receipt of full and final payment.
• Prior to full payment, all work, designs, code, and assets remain the exclusive property of Pinnacle Presences Ltd.
• The Company reserves the right to display completed work in its portfolio and marketing materials unless the Client requests otherwise in writing prior to project commencement.
• Third-party assets (stock imagery, fonts, plugins) remain subject to their respective licences and are the Client's responsibility to maintain.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the project and not to disclose it to third parties without prior written consent, unless required by law.

9. Limitation of Liability

• The Company's total liability under this Agreement is limited to the total project fees paid by the Client for the specific project in dispute.
• The Company is not liable for any indirect, consequential, incidental, or loss-of-profit damages arising from the use of delivered work.
• The Company does not warrant that any website will be error-free, continuously available, or free from security vulnerabilities after handover.
• The Client is solely responsible for website content, hosting, domain registration, and ongoing maintenance unless a separate maintenance agreement is in place.

10. Governing Law & Jurisdiction

This Agreement is governed by the laws of the Republic of South Africa. Any disputes arising from or in connection with this Agreement will be subject to the exclusive jurisdiction of the Western Cape High Court, Cape Town.

11. Amendments

The Company reserves the right to update these Terms of Service at any time. Updated terms will be published on this website. Continued engagement with our services after an update constitutes acceptance of the revised terms.

12. Entire Agreement

This Agreement, together with any written project proposal or brief, constitutes the entire agreement between the parties and supersedes all prior understandings or representations, whether written or oral.